Refund & Return Policy

At GotProtein.com, we prioritize customer satisfaction. If you are not completely happy with your purchase, we have a simple return and refund process. Please review the guidelines below.

How to Make a Return
  • All returns must be authorized by our customer service team prior to shipping. You can request authorization via email or phone. Unauthorized returns will not be accepted.
  • We accept returns by mail or in-store at any of our physical locations. If you're near one of our stores, feel free to bring in the product for a quick return.
  • Mail Returns: After your return is authorized, follow these steps to return the item by mail:
    • Download a return label from your account page, or contact customer service for assistance.
    • If a return label was not provided in your original shipment, it is the customer’s responsibility to create one. Our team is happy to assist in this process.
  • In-Store Returns: Bring your receipt or proof of purchase along with the unopened item(s) to any of our store locations.
Return Window and Conditions
  • You have 30 days from the date you receive your package to return any unopened products. The product must be in its original condition and packaging.
  • After 30 days from the delivery date, we cannot accept returns or offer refunds.
  • All returns are subject to a 15% restocking fee unless the return is due to an error on our part (e.g., wrong or defective items).
  • Damaged items must be reported within 48 hours of receipt to qualify for a replacement or refund. Please contact customer service immediately if this applies.
  • Customer Responsibility: It is the customer’s responsibility to ensure that we receive the returned item undamaged. We recommend obtaining a tracking number and purchasing shipping insurance. We are not responsible for items lost or damaged in transit.
Refund Process
  • Refund Timing: Once we receive and inspect your return, we will notify you by email. Your refund will be processed within 30 business days, minus the 15% restocking fee.
  • Refunds will be issued to the same payment method used for the original purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.
Shipping Costs
  • If the return is due to our error (e.g., wrong or defective item), we will refund the original shipping costs as part of your total refund.
  • If you are returning the product for any other reason (e.g., change of mind, wrong size), the original shipping cost will not be refunded, and you will be responsible for paying the return shipping costs unless a prepaid return label was provided.
Exchanges and Final Sale Items
  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer support team.
  • Items marked as final sale or clearance are not eligible for returns or refunds.

Please note, only unopened products are eligible for returns.

!